Customer Service
Gadgets Like iPad Change How Customers Get To Know You
Apple’s recent release of the iPad ushers in a new wave of exciting consumer gadgetry that has wall street investors and internet news providers buzzing about how this device will change consumer behavior for years to come. The iPad and forthcoming portable electronic devices mean that customers will connect with companies in an increasingly digital manner. They will spend even more time connected, and expect more media in the digital format. Allen Moon of Entrepreneur Magazine writes that to stay on top of this changing trend your company can do these things: Update your web site with fresh, relevant content Create and. Read More.
How to Motivate Your Employees When Business Is Slow
Keeping your employees positively engaged in a down time can keep your business on track and moving forward. Sarah Needleman from the Wall Street Journal reports on a few ways to boost morale during winter months. “Oftentimes simple gestures can make a positive impact on the way employees feel about their jobs. Here’s how to let your staff know their contributions matter.”
Don’t Let “Flat” Be Your Company’s New “Up” When It Comes to Growth
Many companies are running lean in the new economy, with pared down operations waiting for people to start spending again. Entrepreneur offers six tips to help business owners position their companies for real growth at a time when the competition might be reluctant to make a move. Begin by staying positive: No matter how hard you try, if you’re not feeling good about your business, your employees and customers will know. Negativity has a way of creating a pall around your business and brand. Instead, no matter how dire the situation always put your best and most positive foot forward. …. Read More.
Holiday Rewards for Employees and Clients Demand Creativity During Recovery
As reported in The Wall Street Journal , businesses keeping an eye on bottom-line costs are getting creative when it comes to holiday parties and gifts this year: In lieu of bonuses, holiday parties and client gifts, companies are giving away their own services and turning to old fashioned favors as a way to thank workers and customers. At the Proforma Worldwide Support Center in Cleveland, where employees aren’t getting raises or bonuses this year, executives have vowed to scrape the snow off all 100 employees’ cars at least once a month this winter. They are also rotating a guest parking space—the closest to. Read More.
Holiday Rewards for Employees and Clients Demand Creativity During Recovery
As reported in The Wall Street Journal , businesses keeping an eye on bottom-line costs are getting creative when it comes to holiday parties and gifts this year: In lieu of bonuses, holiday parties and client gifts, companies are giving away their own services and turning to old fashioned favors as a way to thank workers and customers. At the Proforma Worldwide Support Center in Cleveland, where employees aren’t getting raises or bonuses this year, executives have vowed to scrape the snow off all 100 employees’ cars at least once a month this winter. They are also rotating a guest parking space—the closest to. Read More.
Let Go of Clients that Cost Your Business Money
Some business owners who were worried about losing customers are now dropping those who are too demanding or pay late. The Wall Street Journal reports on how cutting off customers might improve your business. As a result, by eliminating 5% of her clientele this year, the 36-year-old is saving 20% more of her time while the Web-site development firm’s 2009 revenue is on track to rise 10%. “It was the best decision I’ve made, because it really reduced the level of frustration that I was experiencing,” Ms. Rogers says. “It freed me up to the clients that are loyal and pay on time.” Still,. Read More.