Improve Quality Using a Business Process Maturity Model: Part 2

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In this 2nd part of a 3-part series about Continuous Improvement, Jim Holman, Director and Strategy & Operations Leader, rejoins with Steve Holliday, Director of Digital Advisory, to discuss the process maturity model (PMM) and its attributes to advance your organization’s continuous improvement practice.

Listen to this episode to:

  • Gain knowledge around the importance of the process maturity model (PMM) and its different five levels of maturity.
    • Level 1: Initial
    • Level 2: Repeatable
    • Level 3: Defined
    • Level 4: Managed
    • Level 5: Optimized
  • Uncover essential attributes focusing on the areas of people, process, technology, data, analytics and risk.

Stay tuned for part 3 of this series, where we will guide you through the transformation journey on opportunities towards your areas of improvement initiatives.

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